Refund Policy

Ecomify Automation Refund Policy

We recognize that unexpected situations may occur, and we strive to collaborate with you for a fair resolution. This refund policy details the circumstances under which refunds may or may not be issued.

Non-Refundable Services:

• Discounted Plans: Due to their lower pricing, refunds are not applicable for discounted packages.
• Approved Designs & Modifications: Once a primary design is approved or changes have been requested, refunds will not be provided.
• Urgent Orders & Client Cancellations: Refunds are not allowed for rush projects or cancellations unrelated to Ecomify Automation.
• Client Inactivity: Refunds will not be processed if there is no response for more than two weeks.
• Policy Breaches: Any violation of Ecomify Automation's policies will result in ineligibility for refunds.
• Multiple Providers: Seeking another designer/company for the same project voids refund claims with us.
• Insufficient Briefs & Major Alterations: Refunds are denied if the brief lacks key details or requires a complete redesign.
• Late Requests: Requests made beyond the specified refund period will not be accepted.
• Business Adjustments: Refunds are not granted for business closures, rebranding, or internal restructuring.
• Non-Service-Related Issues: Refunds will not be granted for personal disagreements, change of decision, or conflicts with business partners.
• Processing Charge: A 12% processing fee applies to client-initiated refund claims.
• Finalized Deliverables: Refunds are not available once the final files are delivered as per the request.
• Complimentary Services: Free items do not qualify for refunds or revisions.
• Excluded Services: Social Media, SEO, Domain Registration, and Web Hosting services are non-refundable.
• Website Projects: Website development refunds are not possible once the design is approved and development starts.
• Logo Completion: Positive feedback on logo revisions and final file delivery negates refund requests.
• Outsourced Services: Refunds are not provided for work outsourced by Ecomify Automation.

Refund Eligibility:

• Non-Delivery of Service: Refunds may be requested if Ecomify Automation fails to deliver agreed-upon services, provided all prerequisites were met.

Refund Processing:

• Refund claims will be assessed within 30 business days (if applicable).

We encourage open communication throughout the process. If you have any concerns, feel free to contact us. We will make every effort to find a suitable resolution for you.